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How Legal Conditions Apply to Your Account

Using gbb99 means you accept the legal terms set out here — including account eligibility, jurisdiction conditions, and how we handle your data.

Jurisdiction-dependent accessAccount eligibility conditionsbKash, Nagad, Rocket coveredData handling policyContact rights included
gbb99 How Legal Conditions Apply to Your Account
HOW WE HANDLE THIS

Data Handling, Security and Your Account Rights

We collect only what we need to operate your account — your registration details, wallet identifiers for bKash, Nagad or Rocket, and transaction records. We do not sell your data to third parties. Cookies track session behaviour for platform function and security only; you can manage cookie preferences through your browser settings. Account data is retained for as long as your account remains active and for a period after closure as required by our obligations. You have the right to request a copy of your data, ask us to correct inaccurate records, or request deletion — subject to any retention requirements that apply.

Cookie Use

We use session and security cookies to keep your account login stable and detect unusual access. No third-party advertising cookies are placed without a clear opt-in from you.

Account Security

Every account is protected by OTP verification tied to your registered mobile number. Wallet transactions via bKash, Nagad or Rocket also carry their own PIN confirmation layer.

Data Retention

We keep transaction and identity records for a defined period after account closure. If you request deletion, we remove what we are not obligated to retain and confirm what we keep.

Your Request Rights

You can request access to your stored data, ask for corrections, or submit a deletion request at any time. Email the verification desk with your account wallet reference to start the process.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account eligibility, a specific term you disagree with, or a request to access or delete your data, you can reach our team directly. We handle legal and account-related queries separately from general support, so use the contact path that fits your query type. Response times vary, but legal data requests are treated as a priority.

Live Chat Support For account eligibility questions or urgent legal clarifications, live chat is the fastest path. Raise the query directly and our team will route it to the right person.
Email for Data Requests Send data access, correction or deletion requests by email. Include your registered account name and the wallet — bKash, Nagad or Rocket — linked to your account.
Account Verification Desk If your account has been flagged for identity or eligibility review, contact the verification desk directly rather than general support to avoid delays in resolution.

Legal Queries We Hear Most Often

These are the legal questions that come up most often from people checking their eligibility or understanding their account rights. If your question is not here, contact our support team directly — do not proceed on assumptions about eligibility or data handling.

Eligibility depends on your specific location and local law. We do not make that legal determination for you. Check what your jurisdiction permits before opening or using an account with us.

We collect your registration details, the mobile wallet — bKash, Nagad or Rocket — you link to your account, and records of transactions. We do not collect more than what is needed to run your account.

Yes. Email the verification desk with your registered account name and linked wallet reference. We will confirm what data we hold and provide a copy subject to any retention obligations.

Submit a deletion request by email, including your account identity and wallet type. We remove what we are not legally obligated to keep and confirm in writing what is retained and why.

We may pause account activity while we verify your identity or location eligibility. Contact the verification desk — not general support — to resolve it faster. Wallet verification via bKash, Nagad or Rocket may be requested.

We post updated terms on this page and note when they were last revised. Continuing to use the account after an update means you accept the revised terms. Review this page periodically.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.